Help & FAQ

Help & FAQ — Player One Collectibles Support

Welcome to the Player One Collectibles Help & FAQ page! Here, you’ll find comprehensive support for guests and users to navigate our platform, manage your collections, and understand our services. For personalized assistance, contact support is exclusively available to our Candle members. Explore the FAQs below to get started!

General Information

• What is Player One Collectibles? Player One Collectibles is a leading platform for trading card game (TCG) enthusiasts, offering tools to track, manage, and value collections across brands like Pokémon, Weiss Schwarz, and more.
• Who can use this platform? Our platform is open to all guests for browsing, with full features available to free registered users and enhanced tools for Candle subscribers.
• How do I create an account? Visit the login/signup page and follow the prompts to register with your email and a secure password.
• What types of cards are supported? We support a wide range of TCGs, including Pokémon and sports trading cards.

Account & Login

• I forgot my password. What should I do? Click "Forgot Password" on the login page and follow the reset instructions.
• Why can’t I log in? Ensure your credentials are correct. If issues persist, clear your browser cache or try a different device.
• How do I log out? Click "Logout" in the top right of your user dashboard.

Collection Management

• How do I add a card to my collection? Search for cards on our website, to add a card to your collection/profile select "GOT" on the card thumbnail, and enter your purchase price when prompted. This will automatically add the card to your collection which you can view on your user dashboard.
• How do I remove a card from my collection? Cards in your collection will have the "GOT" highlighted. To remove them from your profile, select "NEED" on the card thumbnail to remove it from your collection.
• Why isn’t my card value updating? Card values update based on market data and our proprietary machine learning algorithms which will adjust the price as the market price changes in real-time.
• How do I view my collection? Log in and visit your Account to see all your GOT cards and master sets.

Market Prices & Values

• How are market prices calculated? Our AI machine-learning algorithms analyze prices, data, and historical trends to provide accurate and up-to-date market prices.
• How often are prices updated? Prices are updated in real-time as new data is received.
• What affects a card’s market value? Rarity, demand, print volume, and market trends all influence card prices.

Candle Subscription

• What is the Candle subscription? Candle is our premium service, unlocking all AI features, including market insights and early beta access to new tools.
• How do I subscribe to Candle? Visit the Candle page and follow the subscription steps to upgrade your account.
• What features are included with Candle? Enjoy everything in free, plus advanced AI tools to track pricing, trends, and more, early beta testing, and exclusive customer support options.
• Can I cancel my Candle subscription? Yes, you can cancel anytime. Log in to your account and follow the cancellation process.

Troubleshooting & Support

• Why isn’t a feature working? Clear your browser cache, ensure you’re logged in, or check for maintenance notices on our site.
• How do I report a bug? Bugs can be reported through the platform, but direct contact is available only to Candle members.
• Where can I get help? Review this FAQ page. For personalized support, subscribe to Candle to contact our team.
• Can guests contact support? Contact support is exclusive to Candle members. Guests and free users can use this FAQ for assistance.
• What should I do if a page loads slowly? Try refreshing the page or checking your internet connection. Persistent issues require Candle support.