Payment & Privacy Policy
At Player One Collectibles, we prioritize a seamless and secure experience for all our customers. This Payment & Privacy Policy explains how we process payments, particularly for our Candle subscription service, and how we protect your personal information.
Accepted Payment Methods
We accept payments through major credit and debit cards, including Visa, MasterCard, and American Express, via our secure checkout. This information is processed securely through our trusted third-party payment processors.
Payment Processing & Security
When you subscribe to Candle, we collect essential payment details like card numbers and billing addresses. These are handled securely via our third-party payment gateway, utilizing SSL encryption to ensure your data remains safe during transmission. We do not retain your full card details on our servers. Once processed, you’ll receive confirmation of your upgrade and receive instant access to Candle.
How We Use Your Data
- To facilitate secure transactions and activate your Candle subscription.
- To enhance our site functionality and user experience.
- To notify you about account updates or subscription details.
Protecting Your Privacy
We employ robust security measures, such as encryption and secure protocols, to safeguard your personal and payment information. Your data is never shared with third parties without your explicit consent, except as required for payment processing.
Your Privacy Rights
You can request to view, modify, or remove your personal data at any time. Reach out to our team via your Candle account if you would like to request such a removal.
Cancellations & Refunds
Once a Candle subscription payment is processed for the month, it is non-refundable, and your access to the service will remain active until the end of your paid billing period. We strive to provide a flexible experience, so you may cancel your Candle subscription at any time, free of charge, with no hidden fees. Upon cancellation, you’ll retain full access to all Candle features until your current payment period concludes. No prorated refunds are issued for unused time within the billing cycle.
Please note that cancellations must be completed before your next billing date to avoid charges for the upcoming period. In rare cases, such as a processing error or unauthorized charge, please contact us within 7 days of the transaction. We’ll review your request promptly and, if eligible, issue a refund to your original payment method.
If you're using a credit card that isn't yours, please obtain permission from the owner first. We prioritize security and fraud prevention, and if any fraudulent activity is detected, we will cooperate fully with banks, law enforcement, and third-party payment processors.